Refund Policy
Effective date: March 11, 2026
1. General Policy
Refund eligibility depends on the type of purchase, lesson status, assessment status, payment method, and whether the service was delivered. TUTA may review refund requests case by case.
2. Eligible Situations
Refunds may be considered where a lesson was not delivered, a duplicate charge occurred, a technical error caused an unintended payment, or a valid service issue is confirmed by platform review.
3. Non-Refundable Situations
Refunds may be denied where services were already delivered, assignments or assessments were already substantially completed, or the payment issue resulted from user error without a platform fault.
4. Partial Refunds
In some situations, partial refunds may be issued instead of full refunds, depending on how much of the service was already delivered.
5. Processing Time
Approved refunds are submitted through the relevant payment provider. Processing times depend on the provider, card issuer, bank, or mobile money system involved.
6. Disputes
If a user believes a payment was incorrect, they should contact TUTA support promptly with the payment details, date, amount, and reason for the dispute.